Warranty Policy (India) – For Drainage Products
Congratulations on choosing a PRAGWARE by CHILLY product. This comes with an assurance of best-in-class quality of material, workmanship, and utility for your needs.
This PRAGWARE product is covered under warranty against any material or manufacturing defects for 1 year from the date of purchase.
Coverage:
- This warranty covers products sold and used within India.
- Warranty period: 1 year from the date of purchase on records.
- This warranty covers the replacement of products that have been found defective, and verified by the quality team at PRAGWARE.
- Defects arising out of material and workmanship defects are covered. Any other defects arising from misuse, incorrect installation, use of abrasives, or incorrect product choice are not covered.
- The warranty covers replacing the defective product with the same or equivalent model in production. A monetary refund is not included.
- During replacement, this warranty liability is limited to replacement only. Any other claims of loss or damage arising from the defective products are not covered under this warranty.
- The defective product needs to be returned in its original packaging along with the proof of purchase bearing a date no older than the warranty period.
- All claims will be handled ex-factory location (as per invoice). The customer bears only the shipping cost for return and replacement.
- Delhi jurisdiction will apply to all disputes.
Procedure for claiming warranty:
Though defects are rare, in the event you feel you have received a defective product, please follow this procedure:
- Please email your concern along with a photo of the product under question, and scanned copy of proof of purchase to : Contact@Pragware.com
- Our team will guide you on the claims